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Customer feedback

Feedback from our customers

 

 

 

 

  • Damien Nelson

    September 2020

    I’ve bought 3 vehicles from Dave at Jubilee over the past 9 years, All of which were superbly converted by the team.
    The attention to detail is second to none when it comes to choosing the right vehicle for your needs and Dave is a true expert in this area, he knows the conversion details and specs inside and out.
    On a final note, I recently had to get an engineers report for our latest vehicle when it arrived in Ireland, the engineer/tester asked me who had done the conversion, when I said Jubilee, he said “that’s great, I’ve tested numerous vehicles from Jubilee and have never found any issues with any of them”.

    Thank you, Damien Nelson.

  • Bridget Hickish

    February 2020

    What a fabulous experience buying a car from Jubilee. Initially they helped us over the phone with which cars were available and appropriate for our needs and then brought it out for us to try with no obligation to purchase.
    The website is very clear and you can compare all the different models before you decide. I have recently got back from visiting them in Wednesbury as they kindly fitted new wheelchair restraints as part of the deal.
    Dave could see we struggled with the existing ones on my husbands power chair and agreed to replace them so it was perfect for us. I can't recommend this superb company highly enough.

    Thank you Jubilee!

  • Simon Vince

    September 2020

    Bought a fantastic little C1 online and cant thank Jim and the Team for making this the most pleasurable easy experience possible, amazing customer care and fantastic condition car - totally mint as described - cant thanks you guys enough for the special surprise you made it for my daughter, she was so ecstatic. top team and top service -
    Cheers Simon

  • Tony Green

    September 2020

    We’ve always found the staff at Jubilee to be most fare and reasonable.
    I genuinely believe they want to establish a longer term relationship with their client base and in so doing give you a deal which is good for both parties.

    Thank you

  • Paul Garner

    July 2020

    Really good service and very professional. I can't rate them highly enough and would certainly recommend them. I found them very helpful and easy people to deal with and I'm very happy with my purchase.
    A well deserved 5 Stars+

  • Richard Gill

    October 2019

    This has been the best experience I have ever had when purchasing a vehicle.
    The sales person, Darren Morgan, listened to my situation and then took me to a building with suitable vehicles, showed me which were the best for me and then left me to browse without pressure. The vehicle was then delivered to me later in the week.
    Brilliant

  • Barrie Le Mastre

    October 2019

    We urgently needed a WAV, where the wheelchair could be up front next to the driver and that could accommodate other equipment we would need with us on our travels. We found Jubilee mobility on a google search and was impressed by the specialist nature of the firm and the volume of second hand vehicles available.

    My son and I visited the garage on Saturday and our car was delivered the following Wednesday. Darren greeted us, offering coffee before listening to our requirements and shortlisting appropriate vehicles. He showed us three vehicles that suited our spec, answering all questions we could think of and then left us so we could explore them ourselves.

    There was no pressure or hard sell throughout the whole process. Darren was there when needed for further questions and ultimately between us we picked our car. We were happy with the price, and got a discount without asking. They even added an extra anchor point we needed at no extra cost.

    I would highly recommend this firm to anyone who needed a quality WAV at a reasonable price.

  • Paul Watkins

    September 2019

    Having owned a previous VW Caddy WAV for over 3 years, we knew what we wanted and Dave was able to offer me a variety of newer vehicles without any problems.
    From the moment I walked in the showroom, I was treated in a very professional manner. All the staff were courteous and helpful and I soon arrived at a deal that I was happy with including a better specification vehicle and a great price for my old Caddy.

    I shall definitely be coming back when it's time to upgrade my current car! Well done Jubilee Automotive!

  • Mark Steen

    December 2019

    Visited Jubilee recently with my friend who purchased an accessible car. The staff were excellent, extremely helpful, no pressure to buy, and they had a really wide range of cars to choose from. I’d recommend this company.
    Reply

  • Gary Flint

    August 2018

    Outstanding Service
    I have recently dealt with Jubilee to obtain a WAV vehicle and I am overwhelmed with the quality of standards of service delivery I received and importantly still receive.
    I do not often write reviews and having held a senior position in the service industry for years can be quite cynical of some postings but when you experience the level of superior service I have received then it is only correct to comment.
    The important factor that Jubilee embraces is that of a truly personal service tailored to the individual. This is enforced by a friendly and empathetic approach which is difficult when faced with quite demanding customer needs. From my own experience Mike, one of the senior mangers leads by example and all the staff demonstrate an absolute commitment to customer satisfaction.
    Furthermore, nothing is too much trouble and the staff spends time to evaluate what you exactly require and how this can be delivered. The companies’ honest approach ensures expectations are not exaggerated and can be met and delivered promptly.
    There may be less positive reviews of this company but having years in the profession I can assure anyone thinking of using Jubilee that you will have to look long and hard to deal with a company which has a better work ethic and positive approach to customer care.

    Well done to all at Jubilee!!

  • Andrew Pettit

    September 2019

    Very pleased with our Kia Soul WAV.
    Great service and nice people to do business with. 100% recommend Jubilee Automotive

  • Hannah Ridd

    November 2019

    My grandparents purchased a brand new VW Caddy from Jubilee.
    We were looked after by David Wagstaff, who was extremely helpful, insightful, professional and welcoming during the whole buying process. David made sure my grandparents felt comfortable throughout and that the car they were purchasing would suit their needs and requirements.
    Overall I would recommend this company for wheelchair accessible vehicles

  • Alastair Durno

    October 2018

    Outstanding Customer Service;
    I have bought many cars and the service I received from Jubilee Automotive is head and shoulders above anything I have encountered before.
    From being collected from the station, the friendly and personal approach right through to the aftercare phone call.
    I was delighted with the way the car was presented and remain delighted with the car.

    I have no hesitation in recommending Jubilee Automotive.

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