* lots of new safety precautions in place, but still open for business
Keeping you safe
In line with the latest government restrictions, we have instigated a whole raft of new safety measures and procedures that will allow us to continue to safely demonstrate and supply our high quality wheelchair accessible vehicles throughout the UK.
We have received written confirmation from the Director of Public Health confirming that our business is classified as one providing "Mobility and Disability Support" under the latest COVID legislation and as such we are able to advise that our showrooms will remain open for those wishing to visit us to acquire either a new or a used wheelchair accessible vehicle.
Home demonstrations, click & collect and nationwide vehicle deliveries are also continuing, again with appropriate safety precautions in place.
If you would like to visit us we would ask that you to contact us first to make an appointment; this will allow us to ensure that vehicles that you are interested in are fully re-sanitised and easily accessible to reduce unnecessary interactions or delays. It will also give us the opportunity to discuss our safety requirements and procedures.
You will notice on arrival that things are a very different from normal with lots of new rules and resources in place to protect visitors and staff members alike.
All visitors will be required to wear a face masks and maintain strict social distancing procedures.
For those requesting home demonstrations or deliveries we would assure you that strict new vehicle sanitising regimes and customer safe-interaction protocols have been instigated, as you would expect.
Before any vehicle is demonstrated or delivered it will be professionally valeted and fully sanitised prior to leaving, using the highest strength industrial quality anti-viral surface sprays and compounds; appropriate one-use covers will be placed on the front seats, steering wheel and gear selector.
All of our mobility sales advisers have been issued with additional personal mobile safety packs with appropriate PPE items so that they again can sanitise the vehicle prior to viewing or hand-over, face masks and gloves will also be provided for our customers if required.
Once again, we are currently formulating our new demonstration and customer handover protocols so please feel free to contact us for further guidance.
You can't be too careful!
The operation of the vehicle will be demonstrated by your mobility adviser, just you and one additional associate or family member please if possible; you will be required to practice social distancing at all times during the procedure.
You will then be allowed to try the wheelchair access and controls yourself if required but our staff member will stand back 2 metres or more whilst you do so.
At all times social distancing guidelines will be adhered to, so if a test drive is absolutely necessary our mobility adviser will not be able to accompany you so you will need to provide us with certain information about the driver and give us permission to verify it and we will also need a copy of the drivers licence. Unaccompanied test drives will be restricted to 10 minutes.
All keys and paper work will be handled in pre-sanitised clear plastic containers.
Our goal as always is to keep you safe and to keep our staff safe whilst allowing you move forward in these difficult times.
The Directors, Jubilee Automotive Group Ltd
Still, safely delivering high quality wheelchair accessible vehicles throughout the UK